SUPPORT
Professional Services
Live Help Desk Phone / Remote Support
This service allows access to live support personnel ready to assist our business clients with various desktop PC support items without the need to schedule service calls. We allow small businesses to have their own Virtual Help Desk using our toll-free 800#
The Service Desk is staffed with experienced Level 2 technicians who have had 2-4 years of work experiencing supporting end-users on server, desktop and network level issues. This service is delivered using a combination of phone and remote control tools. Currently, this service is available between 7 AM to 7 PM PST, Monday through Friday with live answering service personal after hours who will ensure one of our on call engineers returns your call within 15-20 minutes after hours and on weekends (depends on maintenance package type).
If you are already working with one of our engineers and they have directed you to this page, please enter your name and click the connect button below to allow them remote access to your system:
